Cancellation Policy

Overview

This Cancellation Policy outlines the terms and conditions for cancelling hotel reservations made through our booking platform. Each hotel may have different cancellation policies, and the specific terms applicable to your booking will be clearly displayed during the reservation process and in your booking confirmation.

1. General Cancellation Terms

1.1 Policy Variability

• Cancellation policies vary by hotel, room type, rate, and booking dates
• Special events, holidays, or peak seasons may have stricter cancellation terms
• The specific cancellation policy for your booking is shown during reservation and in your confirmation email

1.2 Cancellation Deadline

• Cancellation deadlines are based on the hotel's local time zone
• Deadlines typically range from 24 hours to 30 days before check-in
• Some bookings may be non-refundable from the time of reservation

1.3 Booking Reference Required

• You must provide your booking reference number to cancel a reservation
• Only the person who made the booking or authorized guests can request cancellation
• Additional verification may be required for security purposes

2. Cancellation Categories

3. Cancellation Procedures

3.1 How to Cancel

3.2 Cancellation Confirmation

• You will receive immediate confirmation of your cancellation request
• Processing time may vary depending on payment method and hotel policies
• Keep cancellation confirmation for your records

3.3 Refund Processing

• Credit card refunds typically take 3-10 business days to appear
• Bank transfers may take up to 15 business days
• Refunds are processed in the original currency of payment
• Currency exchange rate differences may apply

4. Special Circumstances

4.1 No-Show Policy

4.2 Early Departure

• Checking out early does not automatically qualify for a refund
• Early departure fees may apply as per hotel policy
• Contact hotel front desk to discuss any potential refund options
• Most early departure situations are subject to full original charges

4.3 Force Majeure Events

4.4 Medical Emergencies

• Serious illness or injury may qualify for refund consideration
• Medical documentation typically required
• Applies to guest or immediate family members
• Subject to review and approval on case-by-case basis

5. Group Bookings

5.1 Group Booking Policies

• Groups of 10+ rooms may have special cancellation terms
• Group contracts often have different deadlines and penalties
• Partial cancellations may be allowed with advance notice
• Group organizer is typically responsible for all cancellations

5.2 Group Cancellation Timeline

6. Modification vs. Cancellation

6.1 Booking Modifications

• Date changes, guest name corrections, or room type modifications
• May be possible without full cancellation depending on availability
• Modification fees may apply in addition to any rate differences
• Contact customer service to explore modification options

6.2 Rate Differences

• Moving to higher-priced dates may require additional payment
• Moving to lower-priced dates may not result in refunds
• Price changes are subject to current availability and rates
• New rates may have different cancellation policies

7. Travel Insurance

7.1 Insurance Recommendation

7.2 Insurance Claims

• Travel insurance claims are handled directly with the insurance provider
• We can provide booking documentation to support insurance claims
• Insurance may cover non-refundable bookings in certain circumstances
• Processing times and coverage vary by insurance provider

8. Dispute Resolution

8.1 Cancellation Disputes

• Contact our customer service team first for any cancellation disputes
• Provide all relevant documentation and circumstances
• We will review cases and work with hotel partners when appropriate
• Final decisions may depend on hotel partner policies and discretion

8.2 Refund Timeline Issues

• Contact us if refunds are not processed within stated timeframes
• Bank processing times may vary and are beyond our control
• We can provide transaction references to trace delayed refunds
• Additional fees may apply for refund tracing or expedited processing

9. Important Notes

9.1 Currency and Exchange Rates

• Refunds are processed in the original payment currency
• Exchange rate fluctuations may affect the final refund amount
• Foreign transaction fees charged by your bank are non-refundable
• Consider exchange rate risks when booking in foreign currencies

9.2 Promotional Rates

• Special promotional rates often have stricter cancellation policies
• Package deals may have different terms for different components
• Discount codes or special offers may be non-refundable
• Read promotional terms carefully before booking

9.3 Seasonal Considerations

• Holiday and peak season bookings often have stricter policies
• Major events in the destination may affect cancellation terms
• Local festivals or conferences may impact availability and policies
• Book early and consider flexible rates during high-demand periods

10. Contact Information

For cancellation requests or questions about this policy: